Returns and Exchanges
At Origo Shoes, we want you to feel confident in every step; if your footwear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery. We are committed to ensuring your journey toward natural movement is comfortable and hassle-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided through the portal and secure it to your original packaging.
Drop Off Package
Hand over your package to the designated carrier at any official drop-off location or schedule a pickup at your convenience.
Receive Refund
After our warehouse inspects the returned shoes, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing